Terms of Service
Last updated: July 2026
01 · The agreement
These terms cover hiring a Fluro power bank and using our stations and website, operated by Fluro Group Pty Ltd across Australia, New Zealand and Indonesia. Tapping your card or phone to hire a power bank means you accept them.
02 · Hiring & payment
When you hire, a pre-authorisation is held on your card or digital wallet. Hire pricing is shown on the station screen at the time of hire and charged when your rental ends. No account or app is required.
03 · Returns
Return your power bank to any Fluro station with a free slot, in any country we operate. Your hire ends the moment the power bank clicks back in.
04 · Unreturned power banks
A power bank not returned within 24 hours of hire is treated as purchased: the pre-authorised amount shown at hire is charged, and the power bank is yours to keep.
05 · Deposits & refunds
Released or refunded pre-authorisations typically clear within 7 days, depending on your bank. If you believe you have been charged in error, contact us within 10 days and we will investigate.
06 · Fair use
Please do not tamper with, modify or damage stations or power banks. Equipment remains Fluro’s property unless purchased under section 04. We may suspend service for misuse.
07 · Availability
We work hard to keep every station stocked and online, but we cannot guarantee a power bank or a free return slot at a specific station at a specific time.
08 · Liability & consumer law
Nothing in these terms excludes your rights under the Australian Consumer Law, the New Zealand Consumer Guarantees Act or Indonesian consumer protection law. Beyond what those laws require, our liability is limited to the amount you paid for the hire.
09 · Contact
Questions about these terms: email hello@flurogroup.com or reach us via the support centre.