1.1 Do I have to return the power bank to the exact same station where I hired it?

We make it easy to return a battery to any of our venues. Power banks can be returned to any Fluro station across the network, from Australia to Indonesia, so patrons aren’t tied to one location.

1.2 What’s the process for renting a power bank from a Fluro station?

Patrons simply tap the station screen, select “Touch here to pay”, and use a card or phone wallet (Visa, Mastercard, Amex, Apple Pay, Google Pay). Once approved, the power bank unlocks and is ready to use.

1.3 How do patrons return a power bank once they’ve finished using it?

To return, they just slot the power bank back into any empty port at any Fluro station. The screen confirms when the rental has ended.

1.4 What happens if a patron loses or doesn’t return the power bank?

When hiring, a pre-authorisation deposit is placed on their card. If the power bank isn’t returned within 24 hours, the fee is charged and they can keep it. The battery still works with any USB-C cable, even if it’s never returned to a Fluro station.

2.1 What types of devices and electronics can be charged with a Fluro power bank?

Each power bank includes three cables (Lightning, USB-C, and Micro USB), covering most Apple and Android phones, plus other electronics like cameras, speakers, and gamepads.

2.2 How long does it usually take for a power bank to fully charge a device?

Most devices fully charge within 60–90 minutes, depending on the device type and battery size.

2.3 On average, how many full charges can one power bank provide?

A single Fluro power bank usually delivers up to two full charges, depending on the device.

2.4 How can patrons check how much battery power is left in the power bank?

Each power bank has a light indicator on top that shows the current charge level.

2.5 Can two people use the same power bank to charge their devices at once?

Yes. Two devices can be connected at the same time, although charging speed will be slower when powering more than one device.

3.1 Do venues need to let Fluro know if the batteries are running low or missing?

No. Our backend system automatically alerts the Fluro team when a station needs attention. We’ll visit the venue, clean the unit, and restock batteries so you’re never left short.

3.2 What happens if a station starts running low on available power banks?

Our system notifies us automatically. A Fluro runner is dispatched to top up missing batteries, give the station a clean, and make sure everything is fully operational.

3.3 How can customers or venues get in touch with Fluro for help?

Fill in the form on our Contact page. For urgent enquiries, text our support team using the above buttons (specific for Australia and Indonesia).

3.4 What’s the process if a customer needs a refund or wants to dispute a charge?

Send an email to help@flurogroup.com within 10 days of the transaction with their email address, payment date, and issue details, and our team will resolve it quickly.

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