Is the battery not working?

Thanks for letting us know.

Please take a clear photo of the battery barcode (above the green cables), hand the battery to a venue staff member, and let them know it’s broken.
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Then copy the email template below, fill in the details, and send to help@flurogroup.com. Once received, we’ll process your refund within 48 hours.
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Topic: Battery not working / not charging my phone
Venue:
Date/time of the hire:
Last 4 digits of your card:
Brief explanation of issue:
Attach a clear photo of the battery barcode (above the green cables)
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