Venue Staff Support

Station has no power

Please check the power cable at the back of the station and ensure the outlet is switched on.
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If it’s still not working, please SMS the template below to 0421 202 294.

Screen issue

Please turn the station off and on at the power point and let the station restart (approx. 60 seconds). If it’s still not working once reset, please SMS the template below to 0421 202 294.
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Venue Support: Screen issue
• Venue Name:
• Venue Staff Member:
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Low or no batteries

Apologies! Please SMS the template below to 0421 202 294. We’ll get that station topped up as quick as we can!

To learn how to install batteries into the charging station, and for setup support, refer to the Battery Information Guide.
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Venue Support: Low or no batteries
• Venue Name:
• Venue Staff Member:
• Photo of station:
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Contact your Fluro Key Account Manager

Please SMS the template below to 0421 202 294. We’ll text you the details of your Key Account Manager.
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Venue Support: Contact Fluro
• Key Account Manager
• Venue Name:
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Charging Station Installation Guide

To learn how to install your bar-top or stand unit, and for setup support, refer to the Charging Station Information Guide.

Can't find your answer?

Email help@flurogroup.com and a member of our team will be in touch.