Refund or Incorrect Charge?
I returned the battery, but I haven’t received my refund yet.
The refund time can take up to 7 days, with some banks within 24 hours.
I was charged Rp 90,000
As stated on the station, the hire fee is charged per hire.
What happens if a patron takes a power bank and doesn’t bring it back?
When a patron hires a power bank, a Rp 400,000 fee is charged to the account and they can keep the power bank indefinitely. The battery can still be recharged from any USB-C cable, so it remains fully functional even if it’s not returned to a Fluro station.
I was charged but didn’t get a battery - can I get a refund?
Yes. If the station didn’t release a battery, it will automatically refund the full deposit. The refund time can take up to 7 days, with some banks within 24 hours.
I didn’t mean to hire a battery - can the charge be reversed?
Yes. Fluro gives you a 5-min free window. If you reinsert the battery within that time, you’ll receive your full deposit back. The refund time can take up to 7 days, with some banks within 24 hours.
Still can't find your answer?
For any questions, please contact us on WhatsApp (+62 822 4787 7231) or email bali@flurogroup.com