The refund time can take up to 7 days, with some banks within 24 hours.

As stated on the station, the hire fee is charged per hour. If you’ve had the battery for more than an hour, it will tick over into the next hourly period.

The Rp 300,000 is a temporary hold/bond. If you’ve returned the battery, the remaining balance is automatically refunded. The refund time can take up to 7 days, with some banks within 24 hours.

When a patron hires a power bank, a Rp 300,000 pre-authorisation is held on their bank card as collateral. If it’s not returned within 24 hours, the Rp 300,000 is charged and they can keep the power bank indefinitely. The battery can still be recharged from any USB-C cable, so it remains fully functional even if it’s not returned to a Fluro station.

Yes. If the station didn’t release a battery, it will automatically refund the full deposit. The refund time can take up to 7 days, with some banks within 24 hours.

Yes. Fluro gives you a 5-min free window. If you reinsert the battery within that time, you’ll receive your full deposit back. The refund time can take up to 7 days, with some banks within 24 hours.