Refunds are handled by our payment provider and the timing depends on your bank. QRIS refund time can take up to 7 days, with some banks within 24 hours.

Sometimes the Bali mobile network is unstable (for both the station and your phone). If the deposit/pre-authorisation was taken but no power bank dispensed, the charge is automatically reversed - you should receive the refund within up to 7 days (usually within 24 hours), depending on your bank.

A pre-authorisation is a temporary holding deposit placed on the customer’s card or QRIS account when they start a hire. It verifies sufficient funds and protects the venue and Fluro if the power bank isn’t returned.
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When the battery is returned, the hire fee is deducted and the remaining balance is released. If it isn’t returned, the full amount is retained.

As stated on the station, the hire fee is charged per hour. If you’ve had the battery for more than an hour, it will tick over into the next hourly period.

These 26 QRIS issuers support automatic, instant refunds.

Bank BRI (93600002)
Bank Danamon (93600113)
Bank Permata (93600013)
Bank Maybank (93600014)
Bank CIMB (93600015)
LinkAja (93600019)
Gopay (93600020)
Airpay (93600026)
BANK JABAR (93600027)
BANK BPD JATIM (93600029)
Jenius (93600031)
Kaspro (93600032)
Bimasakti (93600045)
Dana (93600048)
BPD D.I Yogyakarta (93600112)
UOB (93600118)
Astrapay (93600082)
Bank Digital BCA (93600053)
PT Bank BCA Syariah (93600052)
Bank Papua (93600127)
Bank Neo Commerce (93600061)
Bank Jateng (93600139)
Nobu (93600063)
Seabank (93600245)
Bank Jago (93600542)
Bank Aladin Syariah (93600047)
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When you return your Fluro power bank, any remaining deposit is immediately released back to you.
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For QRIS issuers not on this list, the remaining deposit will be released within 7-days. These timings are set by the issuer, not Fluro, but our team keeps an eye on all pending refunds.
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For any questions, please contact us on WhatsApp (+62 822 4787 7231) or email bali@flurogroup.com

When a patron hires a power bank, a Rp 300,000 pre-authorisation is held on their bank card as collateral. If it’s not returned within 24 hours, the Rp 300,000 is charged and they can keep the power bank indefinitely. The battery can still be recharged from any USB-C cable, so it remains fully functional even if it’s not returned to a Fluro station.

Yes. Fluro gives you a 5-min free window. If you re-insert the battery within that time, you’ll receive your full deposit back.