The refund time can take up to 7 days, with some banks within 24 hours.

Sometimes the Bali mobile network is unstable (for both the station and your phone). If the deposit/pre-authorisation was taken but no power bank dispensed, the charge is automatically reversed - you should receive the refund within up to 7 days (usually within 24 hours), depending on your bank.

Fluro accepts major card networks including Visa, Mastercard and JCB, across both debit and credit cards. Payments are supported from 66 countries - from nearby regions like Malaysia to as far as Ireland.

Due to local regulations, most banks are unable to provide pre-authorisation on debit transactions. Whilst some banks can, we recommend utilising another payment process such as QRIS or Credit.

When a patron hires a power bank, a Rp 400,000 fee is charged to the account and they can keep the power bank indefinitely. The battery can still be recharged from any USB-C cable, so it remains fully functional even if it’s not returned to a Fluro station.

Yes. Fluro gives you a 5-min free window. If you reinsert the battery within that time, you’ll receive your full deposit back. The refund time can take up to 7 days, with some banks within 24 hours.