Battery not working?

Thanks for letting us know.

Please take a clear photo of the battery barcode (above the green cables), hand the battery to a venue staff member, and let them know it’s broken.
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Then copy the SMS template below, fill in the details, and WhatsApp it to +62 822 4787 7231 .
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Once received, we’ll process your refund within 48 hours. The refund time can take up to 7 days, with some banks within 24 hours.

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Topic: Battery not working / not charging my phone
• Venue:
• Date/time of the hire:
• Last 4 digits of your card:
• Brief explanation of issue:
• Attach a clear photo of the battery barcode (above the green cables)

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