Sometimes the Bali mobile network is unstable (for both the station and your phone). If the deposit/pre-authorisation was taken but no power bank dispensed, the charge is automatically reversed - you should receive the refund within up to 7 days (usually within 24 hours), depending on your bank.
Apologies for the inconvenience - feel free to try again.
For any questions, please contact us on WhatsApp (+62 822 4787 7231) or email bali@flurogroup.com